CHRONICLES | Empowering Public Service through Innovation: TAU contributes to Nationwide Frontline Service Inspection

Tarlac Agricultural University (TAU) has made a significant contribution to the nationwide frontline service inspection by embracing digital tools, designating dedicated Public Officers of the Day, and enhancing transparency in line with government mandates. These initiatives show the University's steadfast dedication to enhancing operational effectiveness and service delivery for all stakeholders.

The Committee on Anti-Red Tape (ARTA) at TAU under the leadership of its Chairperson, Dr. Arnold R. Lorenzo (Vice President for Finance and Administration); Vice Chairperson, Dr. Leonell P. Lijauco (Vice President for Planning and Quality Assurance); and Focal Person, Ms. Yolanda F. Juan (Chief Administrative Officer for Administration) started this with an announcement of the inspection during its flag-raising Ceremony on 13 May and posting of publication material in front of the TAU main gate.  Also, a meeting of the Committee on Anti-Red Tape (CART) was conducted on 14 May to discuss schedule and mode of inspection of frontline services.

A self-service information kiosk was also launched to provide convenient access to the University’s streamlined processes and services, and an online Customer Feedback using QR code with the assistance from the PDO - Management Information System (MIS) Unit, headed by Dr. Eugene S. Valeriano and Engr. Maria Kristina Barroga.

The kiosk was successfully set up and populated with data from the Citizen’s Charter Handbook. This online resource will be placed on campus strategically to help students, visitors, and stakeholders to easily navigate with processes like enrollment, document requests, and other frontline services. By offering real-time information and step-by-step guidance, the kiosk reduces the need for in-person inquiries, minimizes waiting time, and promotes transparency. 

This initiative not only enhances user experience but also supports the University’s commitment to efficient and accessible public service, in line with the principles of Republic Act No. 11032. As part of its proactive service delivery measures, the University also designated Public Officers of the Day, stationed at the Information Desk, to assist and address the needs of students, guests, and stakeholders. These officers provide immediate support and serve as accessible points of contact, ensuring visitors receive prompt, courteous, and well-informed service.

These initiatives reflect TAU's continued efforts in good governance, transparency, and quality service delivery. Through the concerted effort of University President Dr. Silverio Ramon DC. Salunson and the Committee on Anti-Red Tape, the University has made tremendous strides in improving public service through digital innovation. 

Through the adoption of platforms like the Citizen's Charter kiosk, TAU commits to making its services remain responsive, efficient, and accessible to everyone. In the future, the University continues to uphold the ideals of the Ease of Doing Business Act and promote a culture of accountability and excellence.

#TAU #GreenandGlobal #CAOAdmin #ARTA #SDG4 #SDG8 #SDG9 #SDG17

Article and Photos | Office of the Chief Administrative Officer